I sent the email message below to the Altice person I found at:
http://www.alticeusa.com/sites/default/files/pdf/Altice%20-USA-Opens-its-First-Customer-Experience-Center.pdf
If I don't get a reply, maybe I'll try:
http://www.alticeusa.com/sites/default/files/pdf/Altice%20Reorganization%20and%20Altice%20USA%20Spin%20Off%20Press%20Release.pdf
Management Structure of Altice Europe and Altice USA
Altice Europe and Altice USA will be managed by two distinct management teams, focused solely on the performance in their respective markets. Both management teams will benefit from the strategic leadership of founder and controlling shareholder Patrick Drahi, who will serve as President of the Board of Altice Europe and Chairman of the Board of Altice USA. Armando Pereira will serve as COO of Altice Europe and serve as strategic advisor to Altice USA for all operations.
Dennis Okhuijsen will serve as CEO and a Director of Altice Europe with all corporate functions and country managers reporting into him. He will report to Patrick Drahi.
Dexter Goei will continue to serve as CEO and a Director of Altice USA. He will report to Patrick Drahi.
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Do you think dexter.goei@alticeusa.com would work?
Or maybe patrick.drahi@alticeusa.com.
from: Ken
to: krista.ostertag@alticeusa.com
date: Sat, Jan 20, 2018 at 8:54 AM
subject: Altice techie issue.
Krista,
Sorry to bother you but there's nothing on the Cablevision (Optimum) website about the new Altice boxes I got 1/17/18 when I moved and switched from Verizon FIOS to Altice.
It's slow and tedious to reach tech support for Altice. Customers must go through the usual call prompting labyrinth to finally reach Altice support people.
Each night well after midnight both my Altice set top boxes "turn off", i.e., the red power light goes on. I learned from one of your Altice techie people that I needed to push that red button to make the red light go off. Then when I used the Altice remote control to start my TV it works OK instead of showing either a blank screen or a message that there is no signal, depending on which of the two Altice boxes is being used.
Unfortunately, the Altice techie person did not know why this was happening.
Altice needs to improve on this in obvious ways. Thanks.
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2 comments:
Easy to hate the Altice system. I have experienced many of the mentioned problems. Lost all tv on a day I invited friends to watch a football game. Spent 45 minutes on the phone with technician to no avail. Resolved when a technician came to the house and said the mini box was bad he replaced it and the replacement was also bad second replacement worked. Yesterday we lost all tv again. The main box turned itself off. Spent 33 minutes on phone trying to get the minis to pair, to no avail. This equipment is NO GOOD.
The Altice One box goes into " Sleep mode" after 4 hours of inactivity. All you need to do to return it to normal is simply press the power button either on the box or on the remote.
There is no workaround for this.
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