Thursday, December 16, 2021

Google Docs needs a single user DBMS like Microsoft Access. Single user, like a spreadsheet program.

I use a Chromebook (Pixelbook from Google) and free Google Docs, mostly its spreadsheet program. I create my spreadsheets on a Google server so I do not need to be concerned about backing up.

Occasionally, I use my Windows 10 Microsoft Surface laptop to run single user database management system (DBMS) Microsoft Access, which came out about 30 years ago. Its basics haven't changed much. In some ways it has regressed. It's ridiculous "ribbon" at the top, which replaces drop down menus, keeps getting more convoluted. What happened to "open tables" I think it was called? Simpler is almost always better.

Also, the Access programming team has not adapted the product for more varied screen resolutions. There are numerous anomalies, including the "ribbon" and "Navigation Pane" (Who knew it was called that?) present with font size that's really small at default resolutions in Windows 10. A solution: Settings "Ease of Access" "Make text bigger" at 170%. Hit the Apply button and Access is now more readable with table and query names in the Navigation Pane larger. The "ribbon" is also larger. Unfortunately, Access error messages are impervious to anything and still have tiny font size. Argh. And the record number info at the bottom gets squeezed vertically to become unreadable. Doesn't Microsoft check this stuff?

Criticism of Access tends to default to it not being multi-user and online. Duh. Would you expect that of a spreadsheet program like Google Sheets or Microsoft Excel?

So why do I use Microsoft Access? Because it supports a relational database structure and query by example. Say what?

Query by example let's you create an ad hoc query based on multiple tables that connect to each other through common keys. A table contains data and is a bit like a spreadsheet in which rows are called records and columns are fields. It can also have a key field, which can contain a unique value, like Social Security number. More on this below.

I use Access for baseball research, which I then present in my blog:

radicalbaseball.blogspot.com

The database I use provides a good example. It contains tables:

People: about 20,000 major league players going back into the 1800s.

Batting: annual data for each player connected to the player via an alphanumeric key field. 110,000 records.

Pitching: same as batting except for pitching data.

Teams: more specific data about the teams.

Franchises: example, the Brooklyn Dodgers moved to Los Angeles in 1958 but all time franchise records apply going back into the 1800s. Another example: the original Washington Senators moved to Minneapolis in 1961 and renamed the team the Minnesota Twins. Similarly, the St. Louis Browns moved in 1954 and became the Baltimore Orioles.

Back to query by example. You open a blank query and drag in an "image" of tables with their fields. Let's say from my example the People and Batting tables. You drag your cursor from the PlayerID field in People to the same in Batting. Now you've got a one to many relationship. You cannot do this fundamental DBMS "join" in a spreadsheet. Now you do all sorts of wonderful things with all that data. You can also take small chunks of it and copy/paste it into a spreadsheet and do stuff that's more manageable there.

I do not know of any other end user program that does anything this powerful so easily. Microsoft Access generates SQL.

SQL (Structured Query Language) is a standardized programming language that's used to manage relational databases and perform various operations on the data in them. ... SQL became the de facto standard programming language for relational databases after they emerged in the late 1970s and early 1980s.

The user of Access can view and even edit the SQL that his query generates but that user has no need to do that.

I tell people that they should learn to use a spreadsheet, that it's the closest thing to programming for non techie people without learning to program. It can be used at work. But if not at work, it can be used in their own lives, sort of like learning to be an electrician, plumber, carpenter but not doing that as a profession. Such skills always come in handy. Same with knowing spreadsheets.

Access databases go beyond spreadsheets. They are not for everyone. But for single user work that exceeds the capability of a spreadsheet program, you cannot beat Access.

But I'd like to get away from my Windows 10 Microsoft Surface laptop and the stagnation that Microsoft has let impact Access. I'd like to stick with Google Docs on my Chromebook. So, we need Google to build its better version of Microsoft Access. Please.

Sunday, October 17, 2021

Optimum support email: NOT.

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Address not found

Your message wasn't delivered to OptimumSupport@optimum.net because the address couldn't be found, or is unable to receive mail.


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Message blocked

Your message to OptimumSupport@optimum.com has been blocked. See technical details below for more information.

Nice, huh? About all you can do is guess as to what might be a working email. There's no online form, either. Only the incredibly artificial intelligence of the little Optimum online box that cannot understand anything.

Customers are stuck calling for support on the phone and being jerked around interminably by a call prompting system that doesn't seem to know when a support person might be available. Finally, there's the announcement that "all of our support people are busy". Yeah, all one of THEM.

Sunday, September 26, 2021

Altice Optimum new 2021 box self installation: "BPE not provisioned". And pairing the remote control may be impossible.

Feedback to Altice Optimum on self installation of a box because the previous box crapped out:

I wasted a couple of hours talking to your support person who missed obvious clues. Apparently, the box needed to be provisioned. I told her repeatedly that the error message that flashed on the screen mentioned that "BPE not provisioned". Finally, I took a photo so that I could read the entire error message but still it never occurred to her. Later, I called back but this time I selected the other call prompting option for provisioning and I spoke to Mohammed, who fixed everything, although even that took another hour.

All because you failed to inform me about the need to get your box entered into your system as one that should be connected to my account. Ridiculous.


Altice One box: more problems. THURSDAY, FEBRUARY 1, 2018

Saturday, February 27, 2021

OKCupid scam: text message asking for driver's license and Social Security number.

Actual message, cleaned up a bit, including hiding the last four digits of her phone number:

Update after posting: her phone number is no longer in service, so there is no need to hide it: ‪(646) 564-8210.

She sent the photo, which was not one of those she had posted in her now deleted OKCupid profile.

Hi Joe. THIS IS aGNES
Message by ‪(646) 564-nnnn:

AGNES, Friday, February 26 2021, 9:05 PM











Hi, Agnes.
Fri 9:06 PM
May I call now?

Message by ‪(646) 564-nnnn:

I want to be sure you real. So many fake profiles on OKC.

I would like to see your ID before further communication between us 9:16 PM

Message by Joe: I have an ID? 9:17 PM

Message by ‪(646) 564-nnnn: Your driver's license and I will do the same 9:18 PM

Message by Joe: Video call? 9:18 PM

Message by ‪(646) 564-nnnn: I will do that after confirming you are real 9:18 PM

Message by Joe: We could have a conversation. It will convince you I'm not a Romanian guy in his underwear trying to pull a scam. 9:19 PM

Message by Joe: I'm getting the license. 9:20 PM

Photo of driver's license

Message by ‪(646) 564-nnnn: When was the picture taken?

Message by Joe: How the heck do I know?
Do a video call or forget it. 9:26 PM

Message by ‪(646) 564-nnnn: I'm sorry for asking too many questions. I was a victim of online scam

Message by ‪(646) 564-nnnn: I'm asking when the pic in the license taken because it is a bit different 9:27 PM

Message by Joe: DMV takes terrible photos. 9:28 PM

Message by ‪(646) 564-nnnn: What is your SSN? Mine is 050 134 9920 9:29 PM

Message by Joe: Forget it. 9:30 PM

Message by ‪(646) 564-nnnn: Hmmmm 9:31 PM

Message by Joe: You scammed me into sending my license. That's a first. 9:31 PM

Message by ‪(646) 564-nnnn: I'm not scamming you here. You do not understand the trauman I went through when A man I met online took over $240.000 dollars from me 9:32 PM

Note: Her money uses a period instead of a comma, suggesting European use. And she uses both $ and "dollars".

Message by Joe: Send your driver's license 9:32 PM

Message by ‪(646) 564-nnnn: He deceived me of marriage and loan the money from me for business, 9:32 PM

Message by ‪(646) 564-nnn: I will send to you but the driver's license with the pic of you don't look the same 9:33 PM

Message by ‪(646) 564-nnnn: If you can't let me confirm your SSN to be sure you real then I'm not for you 9:34 PM

Message by Joe: Your (OKCupid) profile disappeared. Just when I was about to report you. Enjoy the weather in Romania. 9:34 PM

Message by ‪(646) 564-nnnn: I keep my profile hidden because of too many fake profiles sending me messages 9:35 PM

Message by ‪(646) 564-nnnn‬: Do you still want to video chat or not?, Friday, February 26 2021, 10:00 PM
______________________________

Wednesday, December 23, 2020

Hey, Google, shove your woke TV commercial.

What the heck? I'm minding my own business watching the local broadcast of the Knicks NBA game and from out of nowhere comes this commercial with a steady stream of woke nonsense, ending with a little black girl shaking her fist at the camera. Fade out to the Google logo.

Hey, Page and Brin and the Indian guy running things in your absence, get some common sense. It's obvious that a big part of the intended audience is your clown employees, isolated and insulated in your corporate campus. Wake the heck up!

Monday, August 31, 2020

Altice Optimum TV channel lineup options are secret.

On the Optimum website all I could find was a PDF file of the hardcopy of the TV channels sent to customers, which is almost impossible to understand and is out of date and with no prices either on the document or elsewhere on the website for existing customers.

https://www.optimum.net/cdn/static.tvlistings.optimum.net/ool/static/prod/documents/channel-listings/channel-lineup-SouthernWestchester.pdf

Plus, even if you want to increase your TV service, you must call. You cannot do it online. Getting a live person on the phone takes time and may take multiple attempts.

What the heck? Apparently Altice Optimum does not want its customers to understand their TV options.  



Tuesday, August 4, 2020

Altice Optimum DVR playback error: VID-218: does NOT playback!

It happens from time to time. Instead of playing a recording Altice Optimum displays this error: VID-218. And shows an OK button to click. Obviously, it's not OK.

It impacts a few recordings but not all. I have two set top boxes, those mini Altice boxes. The secondary box seems more vulnerable.

Tonight neither box will play any recordings.

I searched on the error code VID-218 but could not find an answer. I rebooted both boxes. Then I logged into the Altice Optimum website and sought support. I wound up in one of those useless chat sessions, which ended this way:

VID-218
You - 7:51 PM
Let me get one of our live experts to help you. I'll just need to grab some quick info from you, then I can get you to an agent.
Can I have your name?
Allie - 7:51 PM
Ken
You - 7:51 PM
And your 10-digit phone number?
Allie - 7:51 PM
999-999-9999
You - 7:52 PM
I will transfer you over now to our Technical Department so we can get the team to help you. Thank you for your patience! One moment...
Allie - 7:52 PM

(After waiting five minutes I decided to provide information, hoping that the tech person would be able to read it and that would make the conversation shorter and more productive.) I typed:

VID-218
No DVR playback.
You - 7:58 PM
I can replay DVR recording on my Android phone but not on my TV using your Altice mini box.
Waiting 15 minutes. Call me:
999-999-9999. Bye.
You
_________________

What the heck?

Thursday, June 11, 2020

Google blogger.com: new version sucks even worse.

Feedback just sent to Google about blogger:

The earlier version sucked. So far the new sucks much worse. I have almost 3,000 posts. How do I get back to the first? 

Formatting seems random. Font and font size are a mystery. Even if it looks OK while editing, the published result could be anything.

Do you test? Ever?

Thursday, March 26, 2020

Google account storage: how much and why?

A recent email exchanges:

from: googleone-support@google.com
to: Ken
date: Mar 26, 2020, 4:01 AM
subject: Re: Your Google Support Inquiry: Case ID [2--1234567890123]
mailed-by: cases-outbound-prod.bounces.google.com
signed-by: google.com


Regarding your inquiry about how much storage you have on the account, currently  you have a total storage of 102 GB. All the files you have stored or saved on your Google account will stay on the cloud storage even if you didn't renew your subscription, however you may not be able to use other Google Services such as Gmail, Google Drive or Google Photos if your storage is more than 15 GB at the end of your promotional storage on October 31, 2020.
I hope this clarifies your concern.
Thanks,
Kerwin
The Google One team
_______________________

from: Ken
to: googleone-support@google.com
date: Mar 26, 2020, 8:15 AM
subject: Re: Your Google Support Inquiry: Case ID [2-1234567890123]
mailed-by: gmail.com

OK, so you implied that any Google account gets 15 GB and the extra is from the purchase of Google product. So, if I got 100 GB for a year by buying the Pixelbook Go, Google actually added another 85 GB to the 15 I'd already have with my free account.

Not being able to use "Gmail, Google Drive or Google Photos" is a euphemism for the account being suspended.
__________________________

from: googleone-support@google.com
to: Ken
date: Mar 27, 2020, 3:30 AM
subject: Re: Your Google Support Inquiry: Case ID [2-1234567890123]
mailed-by: cases-outbound-prod.bounces.google.com
signed-by: google.com

Hi Kenneth,

Thanks for the response.

Each Google account is entitled for a default storage of 15 GB. So, either you purchase or avail of a promotional storage of 100 GB, 85 GB will be added to the 15 GB storage to make it 100 GB.

Your account will only be suspended to use Google One services like Gmail, Google Photos and Google Drive if your storage usage is more than 15 GB and if you did not renew your membership. Once the promotional storage expires your account will go back to the default storage of 15 GB, so make sure to manage your storage if you don't want to renew the membership.


Thanks,
Kerwin
The Google One team

__________________________

Friday, October 11, 2019

Chromebook backlit keyboard.

Email to Bobby Payne, Chrome Unboxed website.

https://chromeunboxed.com/about/

Robby,

I've watched many of your reviews. I think overall that you do a great job but with one glaring exception. You evaluate keyboards almost totally on feel, which is overly impacted by the fact that you touch type.

Many of us must look at the keyboard to type, which makes seeing the keys clearly even more important.

I bought the Asus C434 flip because of good reviews, especially yours. You weren't nuts about trackpad but loved the keyboard, which is backlit. Unfortunately, the keys are the same silver as the rest of the unit and their lighting varies from acceptable to really bad. It's also not easy to adjust the backlighting.

I also have a Microsoft Surface laptop, which has keys with dark gray background and the light of the keys adjusts to the light in the room. It's keyboard is way better than the Asus Chromebook. I got a new Windows PC just to run one program: Microsoft Access, which is by far the best single user DBMS for any operating system. I use it for my Radical Baseball blog.

I'm accustomed to a Chromebook that is not backlit and works just fine that way.

I'm returning the Asus and will monitor new Chromebooks for a replacement for my Toshiba, which will lose automatic updating, as my primary PC. I've been a Chromebook convert for about ten years.

Kenneth Matinale

Monday, February 25, 2019

TurboTax 2018 problem: does NOT include estimated tax paid.

What could be more fundamental than determining whether retired people have already paid their income taxes in the form of estimated tax? And yet TurboTax is missing that for the 2018 tax year.

The new tax rules have resulted in a shorter 1040 tax form that has only 23 lines, none of which deal with estimated tax. Maybe that's where TurboTax dropped the ball.

The previous version of the 1040 tax form used for many years had 79 lines and included for 2017:

65 2017 estimated tax payments and amount applied from 2016 return

Even if your previous returns using TurboTax included estimated tax paid, TurboTax does not explicitly prompt you for that tax, even if you are listed as retired. That's two very obvious cues that TurboTax misses in its online system.

Despite numerous, tedious on screen cartoons that are supposed to simulate rechecking your return for ever more elusive "savings", TurboTax misses that essential item every damn time. It never prompts you for estimated tax paid.

Speaking to two TurboTax reps:

The first simply drones on about there being new tax rules, even after repeatedly being told it's not about deductions, etc. but about estimated tax paid. Finally that person sends you to an expert ... after a 20 minute wait on hold.

The expert is genuinely surprised but confirms. Then you are shown a convoluted way to find way your down in the TurboTax menus to a place to enter your estimated tax paid.

With many articles written about people being surprised that their taxes have increased after the changes in tax rules, you may think that a higher tax bill may be due to that. But it may also be due to gross incompetence by a company like TurboTax.

If you discover this problem after filing your taxes with the IRS through TurboTax, you will have to wait until March 7 for TurboTax to be able to handle tax form 1040X to amend your return because of the mistake by TurboTax. Be sure to list that as your reason for omitting your estimated tax paid. Then you have to print, sign and mail in 1040X to the IRS. TurboTax can't do that electronically.

Oh, for your 2018 tax return TurboTax will still generate those quarterly 1040-ES forms for paying your 2019 estimated tax even though TurboTax did not apply it to your taxes owed for 2018.

Sunday, January 6, 2019

1&1 IONOS contradicts itself on it's website about "Private registration".

You can't make up stuff like this.

https://my.ionos.com/domain-privacy/matinale.net#open-flyin:https://www.ionos.com/help//?utm_term=164&utm_campaign=domain-privacy&utm_medium=help-and-learn&id=164&source=control_panel&utm_source=controlpanel&utm_content=article%2Bfly-in;point-to:domain-private-reg-inactive,top,true;

If you do not want your domain contact data to be publicly available, you can protect them by activating the Private Registration.

https://www.ionos.com/help//?utm_term=164&utm_campaign=domain-privacy&utm_medium=help-and-learn&id=164&source=control_panel&utm_source=controlpanel&utm_content=article%2Bfly-in

Enabling Private Registration for a 1&1 IONOS Domain



A private registration helps you prevent unwanted promotional emails and calls. Your personal data is replaced by anonymous company data from 1&1 IONOS in the publicly accessible WHOISdatabase. Private registration is free for all new top-level domains as well as for the extensions .net, .name, .mobi, .org, .com, .biz, .info, .in, .me, .sc, .tv, .vc and .ws, but not, for example, for .de domains.
Use the following button to activate private registration. You will see the option right after selecting a domain.

Information About the Publication of Domain Contact Details

Anyone registering a domain must include their personal details such as their name, address, email address and telephone number as domain contact details in the WHOIS database. The WHOIS database is publicly accessible and can be viewed by anyone. It is intended to provide a way for third parties to contact the domain owner, for instance, if they wish to purchase the domain from the current owner.
However, this data can also be misused for spam mails or unwanted advertising calls.
Preventing the Publication of Personal Details
1&1 IONOS gives you the option to prevent this data from being published. If you enable private registration, 1&1 IONOS does not automatically forward your customer details to the WHOIS database. Instead, we replace your details with our general company details. This service is available only for certain top-level domains.
If you activate private registration, we will forward all inquiries relating to your 1&1 IONOS domain to you, and you can decide for yourself if you wish to respond to these inquiries.
Please Note: 1&1 IONOS may revoke a domain's private registration if there is evidence that it is being used in violation of our Terms & Conditions. If this is the case, the domain owner's contact details will be reported to the WHOIS database.





No. 1&1 IONOS support people just mindlessly repeat that their company is European and is GDPR compliant. Hey, read your own documentation. Here is today's exchange of emails:

from:hosting@ionos.com
to:ken
date:Jan 6, 2019, 7:46 AM
subject:C123456789
mailed-by:ionos.com
signed-by:ionos.com

About your concern even if we change domain name status into public the name and the information on your domain name will be 1&1 Ionos due to GDPR rule.
____________________________

from:Ken
to:hosting@ionos.com

date:Jan 6, 2019, 8:01 AM
subject:Re: C123456789

Send me the link to the exact text of this specific GDPR rule and quote it.
___________________________

I'm still waiting.

I'll send the link to this post to hosting@ionos.com, etc.

1and1.com
Gunter Eberling, VP 1&1 IONOS

Saturday, January 5, 2019

Gunter Eberling, VP 1&1 IONOS, is support@ionos.com your personal email?

Note, especially the date and TIMES:

1&1 IONOS Inc. sucks for being "GDPR compliant". SATURDAY, JANUARY 5, 2019 11:34 AM my post
____________________________________

from: 1&1 IONOS Customer Service <support@ionos.com

to: Ken
date: Jan 5, 2019, 3:02 PM
subject: C123456789: Are you satisfied with our services?
signed-by: ionos.com

Dear Mr. Matinale,

Thank you for contacting our Customer Support on 12/29/2018. I hope we were able to assist you with your concern.

My name is Gunter Eberling, Head of Customer Satisfaction. My team takes care of ensuring that you are provided with adequate support. It is very important that we review our performance and work on improving where we can. So, with that in mind, I'd like to ask a favor.

Could you please take a moment to rate your recent experience with our customer support? The link below will take you to a short survey that will help us judge whether or not we are meeting your expectations.

Take the short survey

_________________________________

Uh, no, Gunter, I think you and your company suck and your support is less than adequate. You obviously didn't read my post today. Nor my previous answers to your survey, which contain links to my posts about the problems. You continue to put your name on messages but do not read replies. I've sent links to my posts to your "team" in email replies, too. I found you in linkedin.com:

https://www.linkedin.com/in/dr-gunter-eberling-2571a768/?originalSubdomain=de

Dr. Gunter Eberling

VP Customer Value Management at 1&1 IONOS SE
Darmstadt, Hessen, Germany


Customer-driven people leader with focus on CRM, CX, Marketing, Sales, Digitization. Worked in Consulting, Telecommunication, Dialog Marketing and Internet Industries.
____________________________

And you're a doctor. In the immortal words of Bugs Bunny, who is not GDPR compliant: What's up, doc?


I just sent the link to this post to support@ionos.com.

1and1.com
Gunter Eberling, VP 1&1 IONOS

1&1 IONOS Inc. sucks for being "GDPR compliant".

from: hosting@ionos.com
to: presenter.case@1und1und1.org
date: Jan 5, 2019, 11:07 AM
subject: C123456789 Re: CP-Feedback us COMPLAINT
mailed-by: ionos.com
signed-by: ionos.com
Dear Kenneth Matinale,

Thank you for contacting us.

It is very important for us to answer all your questions quickly and to your satisfaction.

We are a European Company we are GDPR compliant...

from: Ken
to: hosting@ionos.com
date: Jan 5, 2019, 11:18 AM
subject: Re: C123456789 Re: CP-Feedback us COMPLAINT


"GDPR compliant" does NOT mean that you can force me to hide my domain registration and admin information from Whois searches. You have no common sense. That's why I'm eliminating my personal domain and going through the huge inconvenience of informing EVERYONE that my lifetime email ID is going away and to please use my new email, which is not based on my personal domain. All thanks to the European company IONOS that took over 1and1, which had been doing a good job of hosting my personal domain for several years and forwarding my email to a generic outside free email company, which I will now use in the open.

I'll post this most recent example of a ridiculous exchange between me and an IONOS "GDPR compliant" person.

___________________________

GDPR prohibits publication of website registration and administration data. TUESDAY, JANUARY 1, 2019
General Data Protection Regulation (GDPR) now intimidates web hosting companies concerning Whois searches.

from: hosting@ionos.com
to: me
date: Jan 1, 2019, 5:36 PM
... our company is a GDPR compliant. Therefore, all customers who have domains and accounts with us must comply with the said policy as well. If you wish to publish your personal information as the owner of the domain for the public to see, you can out your information on your website instead.

Technical Support

1&1 IONOS Inc.
_____________________________

GDPR compliant is a euphemism for mindlessly rolling over to a European bureaucracy ...

1&1 IONOS never notified its customers about this and the matter is little known or understood inside 1&1 IONOS. All they do is act like robots and repeat that 1&1 IONOS is GDPR compliant.

GDPR: Europe regulates the world's technologies it lacks the imagination to create. SATURDAY, MAY 26, 2018


1and1.com
Gunter Eberling, VP 1&1 IONOS

Tuesday, January 1, 2019

GDPR prohibits publication of website registration and administration data.

General Data Protection Regulation (GDPR) now intimidates web hosting companies concerning Whois searches.

from: hosting@ionos.com
to: me
date: Jan 1, 2019, 5:36 PM
subject: case
mailed-by: ionos.com
signed-by: ionos.com

... our company is a GDPR compliant. Therefore, all customers who have domains and accounts with us must comply with the said policy as well. If you wish to publish your personal information as the owner of the domain for the public to see, you can out your information on your website instead.

Technical Support

1&1 IONOS Inc.
_____________________________

GDPR compliant is a euphemism for mindlessly rolling over to a European bureaucracy that is beyond the jurisdiction of the United States and has momentum to intimidate U.S. tech companies in ways big and small, dumb and dumber.

1&1 IONOS has a setting for domains that it hosts asking the domain owner if the registration and administration information should be public or private. However, that setting must be left over from before GDPR added it to its sphere of influence. Now, no matter what the domain owner wants, the domain owner information will not be made public for a Whois search. The public/private setting deep inside the domain settings at 1&1 IONOS is irrelevant.

1&1 IONOS never notified its customers about this and the matter is little known or understood inside 1&1 IONOS. All they do is act like robots and repeat that 1&1 IONOS is GDPR compliant.

GDPR: Europe regulates the world's technologies it lacks the imagination to create. SATURDAY, MAY 26, 2018

1and1.com
Gunter Eberling, VP 1&1 IONOS