Altice set top boxes "turn off", i.e., the red power light goes on. What the heck?

I sent the email message below to the Altice person I found at:

http://www.alticeusa.com/sites/default/files/pdf/Altice%20-USA-Opens-its-First-Customer-Experience-Center.pdf

If I don't get a reply, maybe I'll try:

http://www.alticeusa.com/sites/default/files/pdf/Altice%20Reorganization%20and%20Altice%20USA%20Spin%20Off%20Press%20Release.pdf

Management Structure of Altice Europe and Altice USA

Altice Europe and Altice USA will be managed by two distinct management teams, focused solely on the performance in their respective markets. Both management teams will benefit from the strategic leadership of founder and controlling shareholder Patrick Drahi, who will serve as President of the Board of Altice Europe and Chairman of the Board of Altice USA. Armando Pereira will serve as COO of Altice Europe and serve as strategic advisor to Altice USA for all operations.

Dennis Okhuijsen will serve as CEO and a Director of Altice Europe with all corporate functions and country managers reporting into him. He will report to Patrick Drahi.

Dexter Goei will continue to serve as CEO and a Director of Altice USA. He will report to Patrick Drahi.
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Do you think dexter.goei@alticeusa.com would work?

Or maybe patrick.drahi@alticeusa.com.

from: Ken
to: krista.ostertag@alticeusa.com
date: Sat, Jan 20, 2018 at 8:54 AM
subject: Altice techie issue.

Krista,

Sorry to bother you but there's nothing on the Cablevision (Optimum) website about the new Altice boxes I got 1/17/18 when I moved and switched from Verizon FIOS to Altice.

It's slow and tedious to reach tech support for Altice. Customers must go through the usual call prompting labyrinth to finally reach Altice support people.

Each night well after midnight both my Altice set top boxes "turn off", i.e., the red power light goes on. I learned from one of your Altice techie people that I needed to push that red button to make the red light go off. Then when I used the Altice remote control to start my TV it works OK instead of showing either a blank screen or a message that there is no signal, depending on which of the two Altice boxes is being used.

Unfortunately, the Altice techie person did not know why this was happening.

​Altice needs to improve on this in obvious ways. Thanks.​
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Altice: it ain't your father's Cablevision (Optimum).

First impression in an Altice survey after one day of service after switching from Verizon FIOS:

Altice. Otherwise, it's just dumb old Cablevision (Optimum). The new boxes, etc. make it worth trying. I switched from Verizon FIOS. Altice remotes are Bluetooth paired with individual set top boxes. Duh. Finally. I have two TVs and two boxes in the same room and until Altice a remote would change stuff on both boxes, like change the channel. This was true for Cablevision and is still true for Verizon FIOS.
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Unfortunately, it's still got dumb fast forward (FF): no 10/30 second skip like Verizon FIOS.