Friday, January 8, 2016

Project Fi: Google needs to straighten out conflicting features and objectives.

to:Project Fi
date:Thu, Jan 7, 2016 at 9:30 AM
subject:Re: Service paused

Since Google used a noreply email ID, I'll reply here:

I cancelled the day the Nexus 5X arrived because the setup stated I'd lose Google Voice as I now have it since it was Grand Central (a company bought by Google), including free forwarding to my mobile and home phone numbers.  I'm disappointed I could not even try Fi.  Google needs to straighten out conflicting features and objectives.

I spoke to Google people both before ordering and after product arrival and got conflicting advice.  I had read multiple articles describing the problems for Google Voice users of subscribing to Project Fi but it seemed there was an inelegant way around: keep things as they are.  My Google Voice forwards calls to both my home and mobile numbers.  I wanted to get a new phone number from Google for Fi and had been told that would work but as it turned out, only if I used a new Google account, which, of course, was out of the question.  My intent was to test Fi for 15 days and then decide whether to keep it; if so, I'd have ported my current mobile number to Fi.  I never got started.  I had to back out of setup or I'd have lost my Google Voice.