Tuesday, May 13, 2014

Howard Hitchcock (hhitchcock@lionel.com), new president of Lionel Electric Trains: Where's my broken train!? You've had that junk since May 2!​

from: Ken Matinale
to: hhitchcock@lionel.com
cc: Lionel ,
date: Tue, May 13, 2014 at 2:26 PM
subject: Tech Thoughts on Lionel
mailed-by: gmail.com

​Where's my broken train!?  You've had that junk since May 2!​

Lionel CEO left April 16! Howard Hitchcock is the new president.

You can't make this up.  I just received a link in a message as a result of my post a few minutes ago

from: Talk To US
to: Ken Matinale
date: Tue, May 13, 2014 at 1:34 PM
subject: RE: Tech Thoughts - Lionel model trains incommunicado.


Jerry Calabrese has stepped down as President and CEO of Lionel Electric Trains

The stiff quit!  Still no word on my broken train.

Then I dug out this mess hidden on the website:


CONCORD, NC (April 18, 2014) ? As has recently been announced, Jerry Calabrese has stepped down as President and CEO of Lionel after 10 years of leadership. During Calabrese’s tenure, Lionel began consolidating its business operations in North Carolina, made substantial improvements to the product line, and also became an official partner of NASCAR and the NHRA with the addition of die-cast collectibles to the company’s portfolio. The Lionel leadership team thanks Calabrese for his hard work and leadership, and wishes him well in his future endeavors. Lionel announced today that Howard Hitchcock, who has directed the company’s daily operations for more than a year as Senior Vice President and General Manager of Lionel and has served in the same capacity at Lionel Racing since its inception in 2010, has been named President of Lionel. As President, Hitchcock will be responsible for both the train and die-cast divisions of the business, and will continue to lead the strategic planning and daily operations of the company. Hitchcock will be supported by an experienced leadership team that has years of expertise working in all aspects of the electric train business, from production and marketing to finance and sales. “I’m fortunate to have such a strong and dedicated team of employees to support me as we transition into this exciting phase of Lionel’s history,” Hitchcock said. “Together, we are going to introduce new generations to the heritage and the wonder of Lionel trains.” A key leader on the Lionel team is Chris Elrod, who was previously named Chief Financial Officer. Both Hitchcock and Elrod will direct Lionel business efforts going forward to ensure the company achieves continued success. “The potential for growth and opportunity that have been a part of Lionel’s 114-year history is stronger than ever and being responsible for the continuance of that legacy is a role both Chris and I take very seriously,” Hitchcock said. In addition, enterprise efforts in the digital space will continue to be led by Tony Bordon. Bordon has already played a key role in executing Lionel’s digital initiatives like Battle Train and Lioneltracks.com, and he will continue to advise and assist the management team with long-term strategic planning as it relates to the digital sphere. Hitchcock and the Lionel leadership team will continue to be based in Concord, NC, the company’s new headquarters. Lionel’s service and parts department will transition to the North Carolina location this summer, as previously announced.

Lionel model trains incommunicado.

Jerry Calabrese, President and CEO of Lionel, jcalabrese@lionel.com

from: Ken Matinale
to: jcalabrese@lionel.com
cc: Lionel
date: Tue, May 13, 2014 at 1:13 PM
subject: Fwd: Lionel Warranty Return RA 1234567 has been Received
mailed-by: gmail.com

Five more days have passed with no information from Lionel.

Check my blog:


from: Ken Matinale
to: Lionel
date: Thu, May 8, 2014 at 5:38 PM
subject: Fwd: Lionel Warranty Return RA 1234567 has been Received
mailed-by: gmail.com

Come on, eight days and no status.  What the heck?

Wednesday, May 7, 2014

Lionel continues poor service: no word on my returned loco.

See the previous post about the model train that I returned.

To: partorder@lionel-newsletter.com

date: Fri, May 2, 2014 at 9:03 AM
subject: Lionel Warranty Return RA 1234567 has been Received

Your Lionel Warranty Return has been received.

Lionel Customer Service
(586) 949-4100 Ext. 9105

from: Ken Matinale 
to: partorder@lionel-newsletter.com
date: Tue, May 6, 2014 at 8:05 AM

So?  Status, please.

Last time it was returned with no explanation and no notice that it was shipped.

No message from Lionel since May 2.

Thursday, May 1, 2014

Lionel model trains: problems with lights in cars continue. And TWO new locomotives fried.  THURSDAY, JANUARY 2, 2014

Jerry Calabrese, President and CEO of Lionel received this January 3, 2014.  His e-mail: jcalabrese@lionel.com

Since the post below:

1. The locomotive in the subway train set fried...

Lionel must have used a very bad company in China making these sets, which are being marketed with Major League Baseball (MLB)...

I'm very disappointed in Lionel.

The new subway loco developed the same symptoms as the original, except I did not increase the throttle power too much, so it did not fry, just slowed down and stopped.  Fortunately, the failure was well before the one year warranty expires in July.  I shipped it back and it's due to arrive this afternoon.  I paid $13.96 to ship.

Here is the problem set:

71-2016-250 (2/3) 7-12016 M-7 Commuter Train (New York Yankees™/ New York Mets™ Subway Series™ Set)