Thursday, March 26, 2020

Google account storage: how much and why?

A recent email exchanges:

from: googleone-support@google.com
to: Ken
date: Mar 26, 2020, 4:01 AM
subject: Re: Your Google Support Inquiry: Case ID [2--1234567890123]
mailed-by: cases-outbound-prod.bounces.google.com
signed-by: google.com


Regarding your inquiry about how much storage you have on the account, currently  you have a total storage of 102 GB. All the files you have stored or saved on your Google account will stay on the cloud storage even if you didn't renew your subscription, however you may not be able to use other Google Services such as Gmail, Google Drive or Google Photos if your storage is more than 15 GB at the end of your promotional storage on October 31, 2020.
I hope this clarifies your concern.
Thanks,
Kerwin
The Google One team
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from: Ken
to: googleone-support@google.com
date: Mar 26, 2020, 8:15 AM
subject: Re: Your Google Support Inquiry: Case ID [2-1234567890123]
mailed-by: gmail.com

OK, so you implied that any Google account gets 15 GB and the extra is from the purchase of Google product. So, if I got 100 GB for a year by buying the Pixelbook Go, Google actually added another 85 GB to the 15 I'd already have with my free account.

Not being able to use "Gmail, Google Drive or Google Photos" is a euphemism for the account being suspended.
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from: googleone-support@google.com
to: Ken
date: Mar 27, 2020, 3:30 AM
subject: Re: Your Google Support Inquiry: Case ID [2-1234567890123]
mailed-by: cases-outbound-prod.bounces.google.com
signed-by: google.com

Hi Kenneth,

Thanks for the response.

Each Google account is entitled for a default storage of 15 GB. So, either you purchase or avail of a promotional storage of 100 GB, 85 GB will be added to the 15 GB storage to make it 100 GB.

Your account will only be suspended to use Google One services like Gmail, Google Photos and Google Drive if your storage usage is more than 15 GB and if you did not renew your membership. Once the promotional storage expires your account will go back to the default storage of 15 GB, so make sure to manage your storage if you don't want to renew the membership.


Thanks,
Kerwin
The Google One team

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