Thursday, May 31, 2012
Superfocus: replies in writing.
I never got a phone call but Superfocus did send multiple conciliatory e-mail messages about the confusion over my order and the process has begun with delivery in 2-4 weeks.
Wednesday, May 30, 2012
Superfocus: Is anybody there? Does anybody care?
I'm not getting a warm fuzzy feeling about Superfocus.
I called Superfocus 24 hours ago. It rang about ten times before I got voice mail, which committed to a return call within 24 hours. I left a very clear message, repeating my name and number multiple times, asking for a call back to confirm that my prescription was OK. No call back.
Sunday, May 27, 2012
Superfocus ordered: let the games begin!
Yesterday, Saturday, I finally bit the bullet and ordered my Superfocus eye glasses at the Superfocus website.
It's confusing because Superfocus requests your payment info before asking for your prescription. And providing the prescription is difficult. Mine may not be done yet.
The prescription options are:
- fax (no kidding, just like a pizza joint circa 1985)
- calling and reading it to them (closed on Saturday and Sunday)
- paper mail.
I had to speak to someone in the optometrist office Saturday to get my pupil distance (PD), which by then I knew was required by Superfocus.
One can also enter the data into a Superfocus form with drop down lists of values for seven variables, including PD. Unfortunately, my hand written prescription had only three numbers per eye. Argh! Did not want to call the optometrist office again.
I entered the data as best I could and completed the process, which fortunately asked for my optometrist contact information and permission to contact, which I granted.
When I received a Superfocus e-mail confirmation from a noreply sender (Don't you hate that?) I forwarded it to info@superfocus.com with a message: Not sure about prescription. Your form had more fields than I had data:
I then provided my prescription data as it appeared on the hand written prescription. I also attached an image of the hand written prescription. I wonder if there is a common Electronic Data Interchange (EDI) type form for eye glass prescriptions. You know, like we all had computers connected to a network and wanted a way to share information. The health care industry is a disgrace.
It's confusing because Superfocus requests your payment info before asking for your prescription. And providing the prescription is difficult. Mine may not be done yet.
The prescription options are:
- fax (no kidding, just like a pizza joint circa 1985)
- calling and reading it to them (closed on Saturday and Sunday)
- paper mail.
I had to speak to someone in the optometrist office Saturday to get my pupil distance (PD), which by then I knew was required by Superfocus.
One can also enter the data into a Superfocus form with drop down lists of values for seven variables, including PD. Unfortunately, my hand written prescription had only three numbers per eye. Argh! Did not want to call the optometrist office again.
I entered the data as best I could and completed the process, which fortunately asked for my optometrist contact information and permission to contact, which I granted.
When I received a Superfocus e-mail confirmation from a noreply sender (Don't you hate that?) I forwarded it to info@superfocus.com with a message: Not sure about prescription. Your form had more fields than I had data:
I then provided my prescription data as it appeared on the hand written prescription. I also attached an image of the hand written prescription. I wonder if there is a common Electronic Data Interchange (EDI) type form for eye glass prescriptions. You know, like we all had computers connected to a network and wanted a way to share information. The health care industry is a disgrace.
Thursday, May 3, 2012
Superfocus
From the website superfocus.com:
two lenses ... The pocket between them holds a small quantity of crystal clear fluid ... It is quick and easy to snap off one set of front lenses and replace them with another.
1. So what happens to the fluid when you snap off a front lens?
2. Why is there a need for multiple lenses? Can't Superfocus have a transition lens that automatically adjusts to changing light?
3. After Superfocus got a lot of attention in 2010 why have no big time eyeglass providers adopted and promoted them? In Manhattan there is one small provider. In Westchester county, NY none.
4. What, if anything, will insurance cover?
This Superfocus document is pretty good:
http://www.superfocus.com/assets/files/presbyope.pdf
two lenses ... The pocket between them holds a small quantity of crystal clear fluid ... It is quick and easy to snap off one set of front lenses and replace them with another.
1. So what happens to the fluid when you snap off a front lens?
2. Why is there a need for multiple lenses? Can't Superfocus have a transition lens that automatically adjusts to changing light?
3. After Superfocus got a lot of attention in 2010 why have no big time eyeglass providers adopted and promoted them? In Manhattan there is one small provider. In Westchester county, NY none.
4. What, if anything, will insurance cover?
This Superfocus document is pretty good:
http://www.superfocus.com/assets/files/presbyope.pdf
Subscribe to:
Posts (Atom)