| from: | Ken | ||
| to: | Project Fi | ||
| date: | Thu, Jan 7, 2016 at 9:30 AM | ||
| subject: | Re: Service paused | ||
| mailed-by: | gmail.com |
Since Google used a noreply email ID, I'll reply here:
I cancelled the day the Nexus 5X arrived because the setup stated I'd lose Google Voice as I now have it since it was Grand Central (a company bought by Google), including free forwarding to my mobile and home phone numbers. I'm disappointed I could not even try Fi. Google needs to straighten out conflicting features and objectives.
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I spoke to Google people both before ordering and after product arrival and got conflicting advice. I had read multiple articles describing the problems for Google Voice users of subscribing to Project Fi but it seemed there was an inelegant way around: keep things as they are. My Google Voice forwards calls to both my home and mobile numbers. I wanted to get a new phone number from Google for Fi and had been told that would work but as it turned out, only if I used a new Google account, which, of course, was out of the question. My intent was to test Fi for 15 days and then decide whether to keep it; if so, I'd have ported my current mobile number to Fi. I never got started. I had to back out of setup or I'd have lost my Google Voice.
