Friday, January 8, 2016

Project Fi: Google needs to straighten out conflicting features and objectives.


from:Ken
to:Project Fi
date:Thu, Jan 7, 2016 at 9:30 AM
subject:Re: Service paused
mailed-by:gmail.com

Since Google used a noreply email ID, I'll reply here:

I cancelled the day the Nexus 5X arrived because the setup stated I'd lose Google Voice as I now have it since it was Grand Central (a company bought by Google), including free forwarding to my mobile and home phone numbers.  I'm disappointed I could not even try Fi.  Google needs to straighten out conflicting features and objectives.
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I spoke to Google people both before ordering and after product arrival and got conflicting advice.  I had read multiple articles describing the problems for Google Voice users of subscribing to Project Fi but it seemed there was an inelegant way around: keep things as they are.  My Google Voice forwards calls to both my home and mobile numbers.  I wanted to get a new phone number from Google for Fi and had been told that would work but as it turned out, only if I used a new Google account, which, of course, was out of the question.  My intent was to test Fi for 15 days and then decide whether to keep it; if so, I'd have ported my current mobile number to Fi.  I never got started.  I had to back out of setup or I'd have lost my Google Voice.

1 comment:

Arthur Kay said...

how is using a different google account out of the question? the phone would allows you to revert back to your primary account of course..it would just have two logins for email. As of now your options are to either register with an alternative email or to port your google voice number to another email.