One day for no apparent reason:
Your account has been banned
We'll ban users if we believe the account is in violation of our Terms of Service and Community Guielines
__________________________
That's it. No explanation. No opportunity to appeal. So, the banned user tries to contact OKCupid:
to: help@okcupid.com
date: Jan 24, 2024, 5:46 AM
subject: Banned
Why was my account abruptly banned with no explanation? I originally sent a message to another email January 16, 2024 but have not received a reply.
I read your stuff about protecting the person who complained. That person could simply block me as could you.
You seem to have mostly fake accounts, which are pretty easy to spot. Two recent things: insisting on using WhatsApp and Artificial Intelligence (AI) photos. Also, no details.
______________________________
from: OkCupid Support <support@okcupid.com> via zendesk.com
reply-to: OkCupid Support <support@okcupid.com>
date: Jan 25, 2024, 10:35 AM
subject: [Request received]
signed-by: zendesk.com
Your request (nnnnnnn) has been received and is being reviewed by our support staff.
*Please Note: if you did not reach out using the email associated with your OkCupid account this will impact our team's ability to assist you*
___________________________
from: Steven Deximo (OkCupid Support) <support@okcupid.com> via zendesk.com
reply-to: OkCupid Support <support@okcupid.com>
date: Jan 24, 2024, 5:58 AM
subject: [OkCupid] Re: Re: [Request received]
signed-by: zendesk.com
Hi,
Thanks for reaching out to OkCupid! I'm sorry to hear you're experiencing logging in to your account. Let me go ahead and see what can I do for you.
Please know that due to our Terms of Use, your account has been terminated. We believe this action to be in the best interest of our member community.
Any new accounts created will be subject to review and will be immediately terminated.
To review the Terms and Conditions, go to the website and click the Terms of Use link located at the bottom of the page.
Best regards,
Steven
Customer Care Support
___________________________
from: Carlos Espinoza (OkCupid Support) <support@okcupid.com> via zendesk.com
reply-to: OkCupid Support <support@okcupid.com>
date: Jan 25, 2024, 8:40 AM
subject: [OkCupid] Re: Re: [Request received]
signed-by: zendesk.com
Your request (nnnnnnn) has been updated. To add additional comments, reply to this email.
Hello,
Thank you for contacting OkCupid! In order to appeal your ban please follow the instructions in the linked article below:
https://help.okcupid.com/hc/en-us/articles/20070724248717-Ban-and-Content-Appeals
Please note incomplete submissions will not be processed. We thank you for your patience!
Best Regards,
OkCupid Team
__________________________
to: OkCupid Support <support@okcupid.com>
date: Jan 25, 2024, 10:22 AM
subject: Re: [OkCupid] Re: Re: [Request received]
Thank, you, Carlos. No appeal was mentioned previously, just an abrupt ban statement when I attempted to log in.
___________________________
from: Herlene Oropesa (OkCupid Support) <support@okcupid.com> via zendesk.com
reply-to: OkCupid Support <support@okcupid.com>
date: Jan 26, 2024, 3:03 AM
subject: [OkCupid] Re: Re: [Request received]
signed-by: zendesk.com
Your request (nnnnnnn) has been updated. To add additional comments, reply to this email.
Hi,
Thank you for your reply. I understand you need assistance with accessing your account. Let me see how I can further assist you.
We received your inquiry requesting information about your account. Due to our privacy practices, we cannot disclose specifics about any member account, including your own. Any new accounts created will be subject to review and will be immediately terminated.
For more information, please view the Terms of Use and Privacy Policy on the OkCupid website. Scroll all the way to the bottom and locate Conditions for the Terms of Use or Privacy Policy links.
Best regards,
Herlene
Customer Care Support
___________________________
to: OkCupid Support <support@okcupid.com>
date: Jan 26, 2024, 8:22 AM
subject: Re: [OkCupid] Re: Re: [Request received]
Herlene,
One of you sent me a link to fill out a form to appeal the banning of my account. I filled it out and submitted. No result as far as I know. No mention of appeal was in the curt banning message. It should have been. You wrote:
"Due to our privacy practices, we cannot disclose specifics about any member account, including your own."
What kind of nonsense is that? Did Jack Dorsey take over your parent company Match Group? Does Ariel Charytan (OKCupid CEO) approve?
Hire some people over the age of 30. Get woke, go broke.
___________________________
from: Herlene Oropesa (OkCupid Support) <support@okcupid.com> via zendesk.com
reply-to: OkCupid Support <support@okcupid.com>
date: Jan 26, 2024, 10:25 PM
subject: [OkCupid] Re: Re: [Request received]
signed-by: zendesk.com
Your request (nnnnnnn) has been updated. To add additional comments, reply to this email.
Hello,
Thanks for reaching back! I understand you have concerns about your account. Let me check this for you!
As previously mentioned your account was banned and removed from OkCupid for behavior that violates our Terms and Conditions. To review the Terms and Conditions, go to the website and click the Terms of Use link located at the bottom of the page. Our decision has not changed at this time.
Any new accounts created will be subject to review and will be immediately terminated.
If you have other concerns aside from this, please let us know
Thank you for your cooperation!
Best regards,
Herlene
Customer Care Support
___________________________
to: OkCupid Support <support@okcupid.com>
date: Jan 29, 2024, 4:24 PM
subject: Re: [OkCupid] Re: Re: [Request received]
Herlene,
A few days ago one of you sent a link to me to fill out a form to appeal the banning of my account. I did that and submitted it.
I have not had the courtesy of a reply. Is it your corporate policy to keep that a secret along with any indication of why my account had been banned? After the banning I cruised through the verbiage of what would instigate it. You should be way more concerned with all the fake accounts.
___________________________
End communication. This post will be sent to the OKCupid email IDs in the messages above:
********************
Not a hint of fairness nor any recognition of their extremism.
