The Verizon website is impenetrable. It loops you, dead ends you, fails to support Chrome you. You name it. Just try sending e-mail to them directly.
A couple of minutes after sending my e-mail message I received an e-mail message back from Verizon, which contained this:
Thank you for contacting Verizon.
One of our customer support associates is currently reviewing your inquiry and our goal is to respond within two business days. Please note, response times may vary depending on our e-mail volumes.