Monday, September 12, 2016

Cablevision (Optimum) is not good with cable cards.

Message sent:

from:Ken
to:James Dolan
date:Mon, Sep 12, 2016 at 6:24 AM
subject:Cable card status.

There is no bind between your cable card and my TiVo Bolt despite conversations with Optimum support on three consecutive days last week, which followed two visits by Optimum techs to fix a cable card problem in my Panasonic TV; they spent almost all of the time talking on the phone to Optimum support, like I did for the TiVo.

The TV cable card failed again last night for the third time since the second visit by an Optimum tech. Conclusion: Cablevision (Optimum) is not good with cable cards.

Attachment:
Status: Not Ready
_________________________

I've been dealing with the TV cable card failing for months and I know exactly how to restore service by myself: pop the card, wait for channels to load, then hit return on my TV menu. Annoying, but at least it works. But the TiVo Bolt has never been operational since I tried to activate it five days ago.

After the first two days of talking to Cablevision (Optimum) support people, who merely go through what pops up on their cumputer screens, TiVo support had me go through some TiVo Bolt screens to confirm that the bind had not been done. The screen shot above was sent to Cablevision (Optimum). No doubt Cablevision (Optimum) will want to have me reserve half of yet another day to have a Cablevision (Optimum) tech person visit and talk to Cablevision (Optimum) support people on the phone as they stumble through various stuff. No thanks.

Obviously, cable cards are not well understood by people who work for Cablevision (Optimum). It's old flakey technology that was forced on the "cable" industry by the FCC to give consumers the option of not having to pay exorbitant monthly fees to rent set top boxes from the service providers. But if you're going to pretend that you are actually supporting something, at least have the professional pride to put a little effort into it.

No comments: