Wednesday, March 21, 2018

Altice One remote turns itself off every day.

What the heck? Pretty much each morning the remote paired to my primary Altice One box  has lost full functionality. It turns the TV on. That's, of course, after I push the button on the box to turn off the red light and put the box back into active status. But once the TV is on the remote cannot do anything else. I've learned to pop out one of the three batteries and re-insert. Then the remote works OK.

Sometimes the TV screen shows a cryptic message about an error with the remote or trying to update the remote or something. It's not on screen long enough to absorb at the same time that I'm removing and replacing a battery.

The remote to the secondary mini box has not had this problem.

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