Wednesday, May 7, 2014

Lionel continues poor service: no word on my returned loco.

See the previous post about the model train that I returned.


date: Fri, May 2, 2014 at 9:03 AM
subject: Lionel Warranty Return RA 1234567 has been Received

Your Lionel Warranty Return has been received.

Lionel Customer Service
(586) 949-4100 Ext. 9105

from: Ken Matinale 
date: Tue, May 6, 2014 at 8:05 AM

So?  Status, please.

Last time it was returned with no explanation and no notice that it was shipped.

No message from Lionel since May 2.

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