Hi, KENNETH
Looks like we don't have your address on file
Samsung just sent its product to me a few days ago. How could it have lost my home address?Let's take trip down Samsung lane:
Kenneth, welcome to Samsung
| from: | Samsung samsung-rt1@samsunggalaxy.email | ||
| reply-to: | Samsung | ||
| to: | ken | ||
| date: | Fri, Nov 17, 2017 at 10:07 AM | ||
| subject: | Kenneth, welcome to Samsung | ||
| signed-by: | samsunggalaxy.email | ||
| security: |  Standard encryption |
________________________________
Samsung - Order Receipt #DAA...........
| from: | orders@shopping.us.samsung.com | ||
| to: | ken | ||
| date: | Fri, Nov 17, 2017 at 10:12 AM | ||
| subject: | Samsung - Order Receipt #DAAZXO1G3 | ||
| signed-by: | amazonses.com | ||
| security: | Standard encryption |
Samsung - Order Confirmation #DAA.......
| from: | orders@shopping.us.samsung.comvia amazonses.com | ||
| to: | ken | ||
| date: | Fri, Nov 17, 2017 at 8:00 PM | ||
| subject: | Samsung - Order Confirmation #DAA...... | ||
| signed-by: | amazonses.com | ||
| security: | Standard encryption |
___________________________________
[Samsung E-Commerce] Re: Order status -- Order date - 17th November
| from: | Samsung Directsupport@seaecomm.zendesk.com | ||
| reply-to: | Samsung Direct | ||
| to: | Ken | ||
| date: | Sun, Nov 19, 2017 at 3:17 PM | ||
| subject: | [Samsung E-Commerce] Re: Order status -- Order date - 17th November | ||
| signed-by: | zendesk.com | ||
| security: | Standard encryption |
Sai Anvesh Pipper (Samsung E-Commerce)
Nov 19, 15:17 EST
Hello Kenneth,
__________________________________Samsung - Order Shipped #DAA.......
| from: | orders@shopping.us.samsung.comvia amazonses.com | ||
| to: | ken | ||
| date: | Mon, Nov 20, 2017 at 8:34 AM | ||
| subject: | Samsung - Order Shipped #DAA...... | ||
| signed-by: | amazonses.com | ||
| security: | Standard encryption |
Samsung - Order Delivered #DAA......
| from: | orders@shopping.us.samsung.comvia amazonses.com | ||
| to: | ken | ||
| date: | Wed, Nov 22, 2017 at 1:22 PM | ||
| subject: | Samsung - Order Delivered #DAA........ | ||
| signed-by: | amazonses.com | ||
| security: | Standard encryption |
| from: | Ken | ||
| to: | orders@shopping.us.samsung.com | ||
| date: | Fri, Nov 24, 2017 at 10:27 AM | ||
| subject: | Re: Samsung - Order Delivered #DAA |
I'd like to return. When I finally figured out how to get around your router connection anomaly and started using, I found that the criticisms of your keyboard were not severe enough. Your keyboard really sucks.
| from: | Mail Delivery Subsystem mailer-daemon | ||
| to: | Ken | ||
| date: | Fri, Nov 24, 2017 at 10:28 AM | ||
| subject: | Delivery Status Notification (Failure) |
Address not found |
| Your message wasn't delivered to orders@shopping.us.samsung.com because the address couldn't be found, or is unable to receive mail. |
[ANSWER]return
| from: | Samsung Customer Support Centerdear_customer@contactus.samsung.com | ||
| reply-to: | dear_customer@contactus.samsung.com | ||
| to: | ken | ||
| date: | Fri, Nov 24, 2017 at 1:49 PM | ||
| subject: | [ANSWER]return | ||
| security: | Standard encryption |
Please quote your customer reference number when contacting Samsung
Email response ID: nnnnnnnnnnnn
Dear Kenneth Matinale,
Thank you for contacting Samsung. We've received both your emails...
Please note that you may be charged a 15% Restocking Fee for non-defective returned items...
Thank you for being a Samsung Customer!
Samsung Online Support
Kind regards,
Aravind B
Email Support
SAMSUNG Customer Support Center
Please do not reply back to this email message as this email address is used for
outbound messages only.
________________________________
Friday, November 2, 2017, 3:32 PM
2 mins, 14 sec
Totally fruitless and aggravating phone conversation with the sales group that the next email wants me to talk to again. The sales person insisted that they had sent the return shipping label. I checked everywhere, including SPAM. No email from Samsung with any attachment.
Samsung could not confirm that the message had been sent or by which organization. I was told the matter was being referred to ... some organizational black hole. I tried calling again last night but Samsung was closed. I'll try again after posting this.
________________________________
[ANSWER]return
| from: | Samsung Customer Support Centerdear_customer@contactus.samsung.com | ||
| reply-to: | dear_customer@contactus.samsung.com | ||
| to: | ken | ||
| date: | Fri, Nov 24, 2017 at 7:52 PM | ||
| subject: | [ANSWER]return | ||
| security: | Standard encryption |
Thank you for writing back to us. I do understand your concern.
If only I had the option to work on this, I would have surely assisted you; however, the support channel that you have contacted is dedicated to handle technical and service related issues with Samsung devices and do not have access to the information on Sales and return labels.
For any further information related to return label and change of email address, please contact our sales support team. Our Sales Department will be able to help you with the further information. You may contact them at 855-726-8721, 952-908-4074; Sun-Sat, 9am – 9pm EST, or at
http://www.samsung.com/us/
Thank you for being a Samsung Customer!
Samsung Online Support
Kind regards,
Abhishek G
Email Support
SAMSUNG Customer Support Center
__________________________________
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