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Returning Samsung Chromebook Pro: keyboard really sucks. REALLY sucks. FRIDAY, NOVEMBER 24, 2017 10:47AM
Not only does Samsung have an embarrassingly bad keyboard in its expensive ($549.99) Chromebook Pro flip laptop but:
1. Samsung will probably charge me a 15% restocking fee: $82.50.
2. Samsung has such terrible internal systems that, despite multiple email messages through its website and a 42 minute phone call, it could not send me a FedEx return label.
3. Samsung may now take five more BUSINESS days to get the FedEx return label to me.
All this allows Samsung to keep my money longer and puts me in jeopardy of not returning the Samsung product within its 15 day limit. Samsung is totally in charge of this process with its really bad systems.
Do NOT buy this Samsung product and think really hard about buying any Samsung computer product because of the Samsung 15% restocking charge and its bad procedures, policies and, worst of all, its internal computer systems.
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