I just received an e-mail indicating another credit from NetZero for $55, which added to the $65 already refunded. Yesterday I spoke to my bank, Bank of America, which offered to pay me the outrageous $35 re-stocking fee that NetZero had charged. I'd given up tying to recover the comparably outrageous $20 shipping charge, which precipitated my cancelling my order for the NetZero 4G hotspot device priced at $100. All numbers rounded.
Bank of America offered to pay me the $35 if it could not get NetZero to be reasonable. I declined.
NetZero not only ponied up the $35 for re-stocking but also the $20 for shipping. However, I do not give NetZero any credit.
1. I am still out the $11 I paid to UPS to return the unwanted item. How come it cost me $11 and NetZero wanted $20 for the same thing? And you'd thnk that NetZero would have a quantity discount with its shipper. This suggests that NetZero was pocketing most of that money.
2. I spent a lot of time for which I was not compensated.
3. My aggravation factor was off the charts. NetZero has bad business practices and capitulated only after extraordinary efforts. Too bad. NetZero once seemed a legitimate company, maybe even one trying to "do no evil". What happened?