Friday, April 6, 2012

NetZero crooks

I ordered the NetZero free 4G service with a $99.95 hot spot device.  What I did not notice was the shipping charge of $19.95.  Maybe it was the black background and tiny font.

When I noticed it in the e-mail from my bank I immediately called NetZero to cancel, maybe ten minutes after processing.  I am now on indefinite hold waiting for a supervisor.  They refuse to let me cancel.  The best I can get is to accept delivery and ship it back, supposedly for another $19.95 shipping.

These tech companies make it as difficult as possible to return or cancel.  They tell you the order is in the warehouse.  I told them there is no way it has even been taken off the shelf.  Stay tuned.  

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