Brad the manager called at 7:05PM. Nice enough guy. Basically he re-iterated what I had already been told. The order went out to a third party, blah, blah, blah. He will try to see when the process is engaged and intercede but that is unlikely he can prevent the shiping. Brad even offered to waive the shipping charge but I told him that I was so aggravated with NetZero that, no, I just wanted my money back.
I told Brad that I had already called my bank and he encouraged me to dispute the charge through the bank if the item is shipped.