Friday, November 9, 2012

Google Play online store needs a lot of work.

I ordered three Nexus 7 tablets directly from Google, which needs to have its website designers look at or pretty much any other online ordering site on the planet to get at least a general idea of how a reasonably competent process should work.  Google is clueless.

I had to go through multiple order/cancel cycles because of Google's procedural mess.  Then after my order was finally placed and shipped UPS continued Google's dysfunction.

Here is the latest message that I sent to Google:

As you can see below, UPS has shown incompetence in delivering my package.  I want Google to make UPS refund my shipping charge.  The status shows no indication that my package is on a truck for delivery. It was on a truck two days ago but was not delivered, I guess because of the weather.  OK, but why was it not on a truck yesterday?  I spoke to UPS last night at 10PM and they had no rational explanation except the weather.  I live in New York and the weather yesterday was fine.  UPS could not tell when my package would be placed on a truck for delivery.

This is unacceptable.  I paid for "UPS two-day shipping" and this is not even close.  The UPS Maspeth, NY location is only a few miles from the delivery location.  I want Google to back me on this.  Google has the clout.

I think that UPS returned my package to its site two days ago and either misplaced it or put it at the back of the line instead of at the front where it belonged since it had already been put on a truck for delivery.  UPS is totally lost on this and is using the weather as an excuse for its incompetence.  Google needs to show its ability to provide some minimal level of customer satisfaction.

Maspeth, NY, United States 11/08/2012 10:53 A.M. Emergency conditions beyond UPS' control.
Maspeth, NY, United States 11/07/2012 1:25 P.M. Destination Scan
11/07/2012 10:03 A.M. Emergency conditions beyond UPS' control.
11/07/2012 4:39 A.M. Out For Delivery
Maspeth, NY, United States 11/06/2012 10:10 P.M. Arrival Scan
Jamaica, NY, United States 11/06/2012 9:30 P.M. Departure Scan
11/06/2012 5:29 P.M. Arrival Scan
Louisville, KY, United States 11/06/2012 3:27 P.M. Departure Scan
11/06/2012 1:07 P.M. Origin Scan
United States 11/05/2012 4:11 P.M. Order Processed: Ready for UPS


Kenneth Matinale said...

I just sent the link for this post to Google through its annoying website form with this comment:

Get off the stick and get on the ball. You may want to actually address this issue and stop pretending that you're providing customer support.

Kenneth Matinale said...

10:30 AM and no sign that UPS put my package on a truck yet, which supports my theory that's either lost or on the end of the line and UPS has no idea what the heck is going on.