Saturday, March 14, 2015

purevpn support recommends that I turn off my firewalls. Really.

Another one of those: you can't make up stuff like this.

On Mon, Mar 9, 2015 at 8:30 AM, PureVPN <> wrote:
Name: Ken
Country: US
Email: ken
Feedback: The Windows program seems to drop the connection with no indication. I notice that it happened if I happen to look at the purevpn Window, which is not often after I've started the program. Obviously, that makes the use of your service random and therefor unacceptable. Right now it is unconnected and "Web Protection" is Inactive. However, if I close the program you display a message at the bottom of my screen stating that it is still running. What the heck?


from:PureVPN Support <>to:ken
date:Wed, Mar 11, 2015 at 5:37 AMsubject:Re: Uservoice Feedback

Thanks for contacting us. It is to inform you that the message you see in the taskbar shows that PureVPN program is still running and it is not closed, as it will be minimized and will be in the taskbar of your system. In order to close the software you will have to right click the PureVPN software from the system tray and then exit it from there.


from:Ken  to:PureVPN Support <>
date:Wed, Mar 11, 2015 at 7:02 AMsubject:Re: Uservoice

I just powered up.  Purevpn is not running in Control Panel list but your program has opened waiting for me to click connect button.  I closed the program without connecting and the "still connected" message appears briefly then fades out.  Purevpn was NEVER connected.  The message is in error.


from:PureVPN Support <>to:Ken
date:Thu, Mar 12, 2015 at 11:31 AMsubject:Re: Uservoice Feedback

Thanks for your reply. You are requested to share with us the screenshot of it so we will check it and will proceed accordingly.


from:Ken to:PureVPN Support <>
date:Thu, Mar 12, 2015 at 11:51 AMsubject:Re: Uservoice

This morning I had a long chat with Albert.  I thought things were ok but the connection dropped after about 30 minutes.  I used ABC and L2PT.


Note: purevpn live chat transcript on connection options. - "long chat with Albert" THURSDAY, MARCH 12, 2015

from:PureVPN Support <>to:Ken
date:Sat, Mar 14, 2015 at 10:30 AMsubject:Re: Uservoice Feedback

Thanks for your reply. You are requested to try connecting with server address and also disable the firewall of your router, modem and system if any then try to connect VPN and check. Also share the results with us.


from:Ken <ken>to:PureVPN Support <>
date:Sat, Mar 14, 2015 at 12:01 PMsubject:Re: Uservoice

​Thanks but there is no way I am going to disable the firewall of my router, modem and system.  What the heck is that?​  No way!


No comments: