You can't make up stuff like this.
I re-considered getting the new HTC Thunderbolt, overpriced at $249, because Verizon Wireless has a trade-in program that valued my current Motorola Droid at $55. The $55 is guaranteed for 30 days. I applied for the trade-in online. I did get the return envelope and a submission ID#, which allows me to log in and see the $55 value but no date; the enclosing envelope is post marked 3/7/11, ten days ago. I finally found the trade-in e-mail ... in my SPAM folder.
I called Verizon Wireless and asked that my return be contingent on my getting the new Thunderbolt. Verizon Wireless cannot it. Why? Because it's a different department! Regular Verizon Wireless can only see the public trade-in information, not anything specific to my account, not even with submission ID#, which was assigned to me by ... Verizon Wireless.
I'm on hold now with the different trade-in department, which cannot access my Verizon Wireless account. This may be nature's way of telling me to wait for the Motorola Bionic.
Mercifully the phone call with the trade-in person has finally ended. No resolution, of course, bu at least it's over. It will be escalated ... at my request. ZERO indication that Verizon Wireless will give me what I requested in the first place: assurance that the trade-in value will be honored if I order the new Thunderbolt even if the return of my current phone is a little later than the end date, whatever that may be.
Argh! Could Verizon Wireless make this more difficult or aggravating? I'm asking to buy a new smartphone and lock into Verizon Wireless for another TWO years. Verizon Wireless, what the heck?
Note: e-mailed to firstname.lastname@example.org, which had sent me the e-mail and which accounts for it going onto my SPAM folder: it did not come from Verizon Wireless. It also suggests that the trade-in person with whom I spoke was not an employee of Verizon Wireless, something that crossed my mind during our conversation. I thought of asking her but decided against it. I should have asked.