Acer support: the final insult, declaring the unsolved problem solved

Classic case of a company ignoring what the customer tells it.

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from Kenneth Matinale

to Acer Technical Support

date Sat, Jul 18, 2009 at 8:16 AM

subject Re: Invitation to view a photo from Ken's Picasa Web Album - Tech [Incident: 090711-000847]

Just tell me how "to do system recovery ... using the recovery

partition". Instructions in the pfd file have not worked.

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Response (Akash PRamesh) - 07/18/2009 08:10 AM

Dear Aaa Ken,

Thank you for contacting Acer America. I’ll be happy to assist you with this issue.

I am glad to inform you that as per our record your product is in warranty.

Having reviewed your email, I understand that your netbook is having some issues with its performance and you need to know how to do recovery using partition.

Aaa, please go through the link for doing recovery using empowering technology http://www.acerpanam.com/synapse/data/7117/documents/Acer%20eRecovery%20Management.pdf

There would be a data loss if you are using RCD. So please take back up of your data before you do a recovery. To take a back up, you can contact Answers by Acer which is a paid support or else you can take the system to any local store nearby.

Your service request has been updated, please make a note of the SR number:1-524JJQ for future references.

For further clarifications please feel free to visit our web site

http://www.acerpanam.com/synapse/forms/webpage.cfm?website=acerpanam.com&siteid=7117&areaid=2

Thank you for contacting Acer,

Have a great day!

Respectfully,

Acer America

Online Technical Support

Customer (Aaa Ken) - 07/18/2009 07:25 AM

- Show quoted text ---

Last Updated: 07/18/2009 08:10 AM

Status: Solved

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from Kenneth Matinale

to Acer Technical Support

date Sat, Jul 18, 2009 at 12:41 PM

subject Re: Invitation to view a photo from Ken's Picasa Web Album - Tech [Incident: 090711-000847]

http://techthoughtsmatinale.blogspot.com/

Hey, clown, check the blog above. The entire world knows how lousy Acer support is. I just wrote to Acer (again) that the Acer recovery pdf file did not have good info and you tell me to read it, then declare the problem SOLVED!?

That is terrible support.