Thursday, July 9, 2009

Acer responds and so do I.

from Acer Technical Support
reply-to Acer Technical Support
date Thu, Jul 9, 2009 at 10:37 AM
subject Processors [Incident: 090709-000123]

Response (Arun_GWSI663) - 07/09/2009 09:37 AM
Dear Kenneth Matinale,

Thank you for contacting Acer America. I’ll be happy to assist you with this issue.

As per your Serial number we verified that your product is in Warranty.

I understand that you are facing an issue related to the processors.

We would like to inform you that there is only one processor in the system.In the task manager it shows the Central processing unit usage history and the page file usagehistory, it is not the two processors.
As per your mail we found that your system have an issue related to the slow performance.

Are any LEDs (lights) lit on the system and do you hear the power supply fan blowing?
Have recently changed anything? Have you installed more memory, a new hard drive, downloaded or installed new software etc…?
Since when are you facing this issue?
Did your system give any error message on virus earlier?

Look, the task manager shows TWO processors side by side under CPU
Usage History. There is a third box under Page File Usage History.
I'm not an idiot. Plus, task manager view has two CPU History options:

- One Graph, All CPUs
- One Graph Per CPU.

My Dell laptop, also running XP, does not have that option.

Please read what I sent previously and which you ignored in your
response. Let's count the processors then deal with performance.
Device Manager also shows two processors.

Below is info copied from its system info:

Acer Device Manager
Computer - ACPI Multiprocessor PC
Disk drives - SSDPAMM0008G1
Intel(R) Atom(TM) CPU N270 @ 1.60GHz
Intel(R) Atom(TM) CPU N270 @ 1.60GHz
WindowsXP service pack 3
Intel AtomCPU N270 @1.60GHz1.60GHz, 0.98 GB of RAM

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