Monday, July 20, 2009

Acer support: still crazy after all these years.

Response (Shelly_GWSI408) - 07/20/2009 12:42 AM
Dear Aaa Ken,

Thank you for contacting Acer America. I’ll be happy to assist you.

I understand that you are unable to do recovery using the recovery partition. As per our records your computer is in warranty.

We would recommend you to purchase the recovery CD and do the recovery with the help of an external optical drive.

To order replacement recovery discs/media, please refer to Acer's online order form located at:

This can also be found under the eRecovery CD Purchase link at:

from Kenneth Matinale
to Acer Technical Support
date Mon, Jul 20, 2009 at 6:12 AM
subject Re: Invitation to view a photo from Ken's Picasa Web Album - Tech [Incident: 090711-000847]


Why would I pay any more money to Acer for something that is supposed to work but does not?

Go back and read the exchange of messages between Acer and me. You will find a consistent pattern of silly suggestions from Acer, which show that Acer support people do not use common sense.

Are you trying to make me hate Acer? Your eRecovery program is apparently not installed on my Acer PC and you do not want to admit

I would not recommend Acer. This would not happen with Dell or HP.

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