Sunday, July 19, 2009

Acer support: you cannot make up stuff like this.

Response (Hashim_GWSI667) - 07/19/2009 04:52 PM
Dear Aaa Ken,

Thank you for contacting Acer America. I’ll be happy to assist you.

I am glad to inform you that as per our record your product is in warranty.

Having reviewed your email, I understand that your Netbook is having some issues with its performance and you need to know how to do recovery using eRecovery.

You could get complete eRecovery steps from the following link :-


from Kenneth Matinale
to Acer Technical Support
date Sun, Jul 19, 2009 at 9:45 PM
subject Re: Invitation to view a photo from Ken's Picasa Web Album - Tech [Incident: 090711-000847]

"Immediately, press ALT on the keyboard and start tapping F10.
Continue holding ALT and tapping F10 as the unit boots up."

Screen stating "Starting Acer Erecovery" does NOT appear.

I tried it a couple of times. It does NOT work!

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