At 10AM I entered and indicated that I was returning an Apple iPod Touch. There was some grumbling among Apple employees, apparently bracing for the day's onslaught. I was asked why I was returning it and stated that it did not function as a stand alone product, that when I turned it on I saw an image that wanted me to use iTunes. An Applista suggested that iTunes would enable it and I said that iTunes on my PC presented me with an agreement and that I would not declare my allegiance to iTunes.
OK, we were ready for the actual return:
Applista: There is a ten percent re-stocking charge.
Ken: I was not told that.
Applista: It's on the receipt.
Ken: The receipt was sent to me by e-mail.
Applista: Then you received it.
Ken: Not while I was in the store and could do something about it.
Applista: Well, there's nothing that I can do about it.
That cost me $23. I took the hit and left, never to return again. Apple has alienated me.